At Friday, we believe in continuous improvement and transparent communication with our users. Your feedback helps us refine our platform, enhance features, and provide a better experience for businesses and social media managers. This page outlines how we collect, respond to, and implement user feedback to ensure that Friday remains a valuable tool for social media management.
How We Collect Feedback
We actively encourage and collect feedback through multiple channels:
- Direct User Feedback – You can submit feedback via our in-app support, website contact form, or email.
- Community Engagement – We monitor and participate in discussions across our social media platforms.
- Surveys & Polls – We periodically conduct surveys to understand user needs and preferences.
- Customer Support Interactions – Our support team tracks common user issues and feature requests.
- Reviews & Public Platforms – We analyze feedback from review sites, forums, and app marketplaces.
How We Respond to Feedback
We value every piece of feedback and ensure that each one is:
✅ Acknowledged – We reply to all feedback within a reasonable timeframe.
✅ Reviewed – Our team carefully evaluates all suggestions and reports.
✅ Prioritized – Urgent issues (such as bugs) are addressed immediately, while feature requests are categorized based on demand and feasibility.
✅ Acted Upon – When feedback leads to changes, we communicate updates through product announcements, release notes, or direct responses.
Transparency & Engagement
We believe in keeping our users informed about how their feedback shapes Friday:
- Feature Roadmap – We regularly update our development roadmap based on user input.
- Beta Testing Programs – Users who provide valuable feedback may get early access to new features.
- Public Acknowledgment – We give credit to users whose feedback leads to significant improvements.
Your insights drive our growth! If you have suggestions, questions, or concerns, feel free to reach out to us anytime.
📩 Contact Us: [email protected]
🌐 Feedback Form: friday.is/contact
